Sr. SalesForce Systems Administrator

  • Operations
  • Washington, United States

Sr. SalesForce Systems Administrator

Job description

Great Minds, a rapidly growing DC-based organization developing world-class curricula for Grades PK–12, is seeking a Sr. SalesForce Systems Administrator to join our mission-driven team of professionals. 

 

Company Profile

At Great Minds, we believe every child is capable of greatness. Our mission is to ensure all students have access to a quality education in the full range of the liberal arts and sciences.

 

In 2010, Great Minds published the Common Core Curriculum Maps for English Language Arts. This success was followed by being awarded three contracts to develop a PK–12 math curriculum for the New York State Education Department. Great Minds owns this curriculum, which is now widely used throughout the United States and known as Eureka Math.    

 

The Great Minds business model has moved from grant and contract solicitation to direct revenue generation over the last three years. This model shift has produced consistent 20+% revenue growth year over year, in large part due to the success of Eureka Math. Great Minds’ recent release of Wit & Wisdom, their K–8 ELA curriculum, has already gained early adoption in the marketplace. With the imminent publication of core curricula in additional subjects, the company’s business model continues to evolve to sustain its steady and rapid growth. 

 

Great Minds presently employs more than 200 people.

 

For additional information, please visit www.greatminds.org.

 

Reporting to the Fractional CTO, the Systems Administrator is responsible for the administration of Intacct and Salesforce; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training on system basics and data integrations, and ensuring data integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

 

The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Intacct and Salesforce to support additional business processes or functions. You will also be self-motivated, team-oriented and passionate about technology and bringing a mindset of continuous improvement to the business operations. This is a cross-functional role that will support our rapidly-growing team, including Sales, Marketing, Finance and senior leadership.

 

Responsibilities

  • Responsible for the overall configuration, design, functionality and end-user support of the Intacct and Salesforce platforms.
  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
  • Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
  • Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
  • Engage with business stakeholders to gather & analyze requirements, and propose solutions that best leverage system functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.
  • Manage data imports, database de-duping and cleanup.
  • Manage the integration of applications connected to Salesforce.com, including DocuSign, LogPro, quoting software, reporting software, etc.
  • Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
  • Support the Business Operations team in cross-functional projects and strategic changes to systems and processes. 
  • Own the release process from design, implementation, testing and release
  • Collaborate with Finance and Accounting, Sales Ops, Customer Success Team, Purchase Order Validation team and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
  • Develop and implement training for end-users. Create and maintain all training materials and guides for workflows related to Intacct and Salesforce business applications.

 

Requirements

  • Bachelor's Degree in Business, Information Technology, or related field.
  • 2+ years Salesforce and/or Intacct administrator or related experience, in a high-tech/SaaS high-growth environment.
  • Salesforce and/or Intacct Certifications a plus
  • Prior experience supporting a user base of at least 50 users.
  • At least 1 Full Life-Cycle SFDC or CRM Implementation.
  • Experience transitioning from Salesforce.com Classic to Lightening a plus.
  • Background creating and interpreting operational metrics and reports.
  • Familiarity with relational databases and related concepts.
  • Proficient in successfully implementing new technologies.

We are seeking candidates with:

  • Outstanding listening, analytical, organizational and time management skills. Ability to dig into data, surface actionable insights and demonstrates sound judgement and decision-making skills. A problem-solver at heart.
  • Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism.
  • Strong work ethic, hands-on, with a customer service mentality.
  • Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure.
  • Able to drive a project from conception to completion, not just execute on an existing plan.
  • Strong understanding of data structures and data modeling.
  • Able to work independently and lead projects of moderate complexity.

 

Details

  • Candidates located in the Washington, DC, or Baltimore, MD area.