Senior Order Processing Specialist - Triage

  • Operations
  • Remote job

Senior Order Processing Specialist - Triage

Job description

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Senior Order Processing Specialist, Triage.


COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org
 

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

The Senior Order Processing Specialist – Triage position is a valuable offering at Great Minds, a rapidly growing organization developing world-class curricula for grades PK-12. At Great Minds, we believe every child is capable of greatness At Great Minds, we believe every child is capable of greatness. Our mission is to ensure all students have access to a quality education in the full range of liberal arts and sciences.

Reporting to the Order Management - Senior Manager, the Senior Order Processing Specialist – Triage position works directly with the Senior Manager to oversee a team dedicated to the day to day of management of order processing.


Responsibilities:

  • Understanding of Purchase Order validation process
  • Serve as liaison between internal Great Minds departments related to order processing
  • Manage the Large Order Management process
  • Perform audits to ensure orders are progressing through the workflow
  • Identify and document occurrences that deviate from defined procedures
  • Analyze processes and continually make improvements to ensure accuracy and efficiency
  • Support strong working relationships with our vendors and customers
  • Perform audits to ensure orders are progressing through the workflow
  • Identify and document occurrences that deviate from defined procedures
  • Develop workflows aimed at improving the customer experience with order management
  • Develop and implement key SOPs within areas of responsibility

Requirements

Qualifications:

  • Bachelor’s degree and/or a minimum of 4 years’ experience in order management
  • Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions
  • Solid analytical and problem-solving skills
  • High degree of confidence utilizing technology
  • Strong organizational and prioritization skills

Preferred:

  • Experience with Salesforce (CRM)
  • Experience with systems integration
  • Order management system experience
  • Washington DC metropolitan area location

Details:

  • Full-time
  • Pay based on experience

This role can be performed anywhere in the US with the exception of Colorado

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices