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Senior Director, Implementation and Customer Services

RemoteUnited States, Virginia, RichmondSuccess

Job description

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.


OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.


Overview

This is a newly created role reporting into our Chief Success Officer. The Senior Director will manage Great Minds’ services businesses to support thousands of partner school and district customers in implementing the nation’s highest-rated curriculum products. Working with Product, Sales, and Success leadership, the Senior Director will build on pre-existing programming to create a growth engine, powering both quality implementation and new levels of scale.


You will manage a team of up to 350 that implement professional development and coaching across the country. You will further manage the company’s customer-facing implementation support services and will continue to develop new, innovative ways of meeting customer needs.


Core Responsibilities:

  • Develop and execute national services strategy for Great Minds

  • Lead a complex implementation support and professional development services organization across all Great Minds product lines.

  • Develop a resourcing strategy that deploys people effectively to ensure efficiency while maintaining a high touch for clients.

  • Build, track and iterate metrics that track scale, efficacy, profitability, client impact and client success.

  • Develop and maintain strategic relationships at the state and district level.

  • Create a culture of success across the organization where this team is constantly looking for ways to continuously improve and act as a key part of our feedback loop.

  • Maintain the tight relationship with Product to ensure content and curriculum align.

  • Maintain the tight relationship with Sales to ensure our resource mapping aligns with our sales pipeline.

    Great Minds Leadership:

  • Cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality

  • Bring experience, innovation, and critical thinking skills to the role while modeling habits of sharing candidly, listening actively, and supporting decisions made by the team

  • Represent Great Minds through presentations at conferences and contributions to blogs, whitepapers, etc.

  • Contribute to the development of a network of advocates for the mission of Great

  • Contribute to the innovation of new products, features, offerings, or marketing strategies to promote the mission of Great Minds

Job requirements

  • Bachelor’s Degree

  • 12+ years of relevant experience

  • Deep, senior-level experience leading large-scale services enterprises, preferably in education or other human services. Relevant experiences include senior decision- making roles within large-scale management consultancies, education service providers, and staffing or training organizations.

  • Successful experience supporting education-sector or other institutional customers, such as schools, universities, or governments

  • A track record of designing and operating service models aimed at effective implementation, scale, and financial sustainability.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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