Senior Desktop Engineer

  • Technology
  • Washington DC, United States

Senior Desktop Engineer

Job description

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Senior Desktop Engineer.

 

COMPANY PROFILE

Great Minds brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences.  Founded in 2007, Great Minds now employs almost 600 people.

For additional information please visit: www.greatminds.org

 

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education.  It enjoys an unrivaled 40+ net promoter score.  Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers.  In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

 

Reporting to the IT Director, the Senior Desktop Engineer role is for an experienced senior IT support individual who can work in a fast-paced, service-oriented organization. We are building Great Minds IT team and environment from the ground up and looking for someone with a start-up mentality, great at managing multiple priorities, has excellent customer service and problem solving skills.

 

An ideal candidate will be skilled in supporting a Windows and Mac environment, and have broad range of experience using and supporting cloud, security and network tools. We are seeking a self-starter, with a bias towards action, comfortable interacting with all levels of the organization. You will also be self-motivated, team-oriented and passionate about technology and bring a mindset of continuous improvement to IT operations.

 

This position is based in our Washington, DC office but will provide IT support for all our remote users around the US.

 

Responsibilities

 

  • Work daily with other IT technical staff and customers delivering services and support.
  • Research and document new software and hardware in support of service requests or project assignments.
  • Provide prompt and effective troubleshooting, resolution and documentation of all assigned service requests.
  • Test and install software via Microsoft Intune, knowledge to trouble shoot and resolve install issues.
  • Deploy, manage and support Windows 10 pcs using Intune.
  • Deploy, manage and support Macs using Jamf.
  • Coordinate IT support activities with third party vendors.
  • Onsite PoC for all IT related issues in the DC office.
  • Functions as escalation to project teams to resolve issues.
  • Support on going IT projects - acting as SME, tester, tracking and status updates.
  • Create reports and dashboards within Jira.

Requirements

Requirements

  • Bachelor's Degree in Business, Information Technology, or related field.
  • 6+ years’ technology work experience and 3-5 years demonstrated information technology work across diverse application areas and technologies.
  • Understanding of IT policies and industry best practice (ITIL, Agile Frameworks, ITSM).
  • Experience supporting Microsoft O365 & Microsoft technologies.
  • Experience troubleshooting Cloud-based applications and technology ( AWS, Azure,).
  • Experience with SSO applications such as ADFS, Okta or OneLogin.
  • Experience with Slack or MS Teams.
  • Experience with Jira Service Desk or other service management solutions.
  • Experience providing customer support via phone, chat, tickets, or in-person interactions.
  • Experience with Microsoft Intune ( AutoPilot, Deploys, Imaging).
  • Experience with Zoom conference room equipment.
  • Experience troubleshooting network connectivity issues.
  • Experience working in an agile environment.
  • Demonstrated ability to set and manage priorities with multiple internal & external customers.

If selected a background check will be required.