Seasonal Operations Support Specialist – Strategic Accounts

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Seasonal Operations Support Specialist – Strategic Accounts reports to the Senior Operations
Strategic Accounts and supports the Operations Supply Chain team during peak season. This role
monitors exception reporting, identifies and communicates anomalies, ensures data accuracy, and
manages daily case activities through timely data entry, analysis, and reporting.

This role leverages tools such as Salesforce, Excel, and Power BI to analyze data, identify trends,
generate actionable insights, and drive timely issue resolution. The role strengthens team
performance by proactively communicating updates, contributing insights in team meetings, and
completing administrative tasks that improve efficiency and productivity during high-volume
periods.

Responsibilities:

• Monitors exceptions reporting and promptly communicate any anomalies to the Senior
  Manager, Operations-Strategic Accounts, ensuring timely awareness and response to
  operational issues.

• Tracks key operational metrics and service level agreements (SLAs) to ensure timely case
  resolution and issue management.

• Demonstrates proactive problem-solving skills and the ability to troubleshoot data-related
  issues independently.

• Escalates any issues as required to the Senior Manager, Operations-Strategic Accounts, for
  timely resolution and decision-making.

• Accurately enter and manage data into Salesforce to support daily case management
  operations.

• Applies basic analytical skills to interpret data and identify trends and insights.

• Develops and maintains routine and ad-hoc reports using tools such as Excel, Salesforce,
  Power BI, etc.

• Actively engages in relevant team meetings, providing input, insights, and
  recommendations to drive operational excellence, fostering collaboration and continuous
  improvement within the team.

• Assists the team with various administrative tasks, including documentation, data
  collection, reporting, etc., to support team productivity

Requirements

• Strong attention to detail and accuracy.

• Proficiency in Microsoft Office and data management software.

• Ability to work with large datasets and analyze complex data.

• Strong analytical and problem-solving skills.

• Excellent communication skills, both verbal and written.

• Ability to work in a fast-paced environment while managing multiple tasks and demands.

• Capacity to work independently and in a collaborative environment.

• Experience with Salesforce is preferred, not required.

• Bachelor’s Degree

Status

• Temporary

• April 6th – End of Sept.

• East Coast hours.  9am – 5pm Mon. – Fri. 

  
  

Location

• Remote

The expected hourly rate for this position is $24.50.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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