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Sales Operations Representative

RemoteUnited States, District of Columbia, Washington DCSales

Job description

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Sales Operations Representative.


Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

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Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Key Responsibilities:

  • Support the technical rollout of new applications and UAT testing
  • Proactively monitor data quality and help maintain accurate system information
  • Proactively support users regarding system or process timely support in Level 1 ticket issues (Salesforce data loads, inability to save information, etc) and maintain Salesforce Cases to track work completed
  • Triage tickets to the IT team after completing a technical evaluation of the business problem and potential solutions to help escalate defects to avoid negative impacts to the business
  • Review and follow up on support tickets to ensure timely resolution
  • Run and distribute reports to the sales team
  • Create cases for the Sales Operations team based on submitted inquiries
  • Complete regular data entry and data loads to update systems
  • Update and maintain documentation for the sales team as needed

Job requirements

Relevant experience and skills:

  • Entry Level position
  • Proficient skills in Microsoft Office Suite including PowerPoint, Word, Excel
  • Detail-oriented
  • Self-motivated
  • Ability to work both independently and collaboratively
  • Ability to efficiently multi-task in a fast-paced environment
  • Desire to grow within IT or Sales Operations


  • Bachelor’s degree

A cover letter and resume are required to be considered for this position.

If selected for an interview, a salary history and background check will be required.

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.