Operations Specialist, NYC

  • Operations
  • Remote job

Operations Specialist, NYC

Job description

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Operations Specialist, NYC


Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org


Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Reporting through the Order Management team, this position works directly with the Senior Manager to oversee the day-to-day activities of NYC, the largest school district in the U.S. These activities include working closely with NYC counterparts and the Great Minds internal teams for: program start-up activities; ordering process for Great Mind’s products; returns process; routine and exception reporting..


  • Monitor and manage the order process related to NYC- Department of Education (DOE) including:
    • Monitor the labeling process with fulfillment centers required by NYC-DOE
    • Monitor and report on order tracking and delivery process
    • Work with various departments to manage
      • Inventory and backorders
      • Invoicing and Customer Service
    • Report on status and maintain daily/weekly scorecard
  • Understand the Purchase Order validation process
  • Perform audits to ensure orders are progressing through the workflow
  • Identify and document occurrences that deviate from defined procedures
  • Analyze processes and continually make improvements to ensure accuracy and efficiency
  • Support strong working relationships with our vendors and customers
  • Develop strong working relationship with NYC DOE counterparts
  • Monitor and execute key SOPs within areas of responsibility
  • Other duties as assigned



  • Bachelor’s degree and/or a minimum of 4 years’ experience in similar roles, ideally with NYC DOE and/or other large school system in a customer service/Operations type of role
  • Solid analytical and problem-solving skills
  • Exceptionally strong written and verbal communication skills
  • High degree of confidence utilizing technology
  • Strong organizational and prioritization skills


  • Experience with NYC Department of Education
  • Experience with Salesforce (CRM)
  • Experience with systems integration
  • Order management system experience


Location: Remote

Excellent benefits package.

A cover letter and resume are required to be considered for this position.

If selected for an interview, a salary history and background check will be required.

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices