Customer Success Representative Intern

  • Sales
  • Washington DC, United States

Customer Success Representative Intern

Job description

Great Minds, a rapidly growing non-profit organization developing world class curricula for PK-12, seeks a Customer Success Representative Intern to join our dynamic, dedicated team. Our mission is to ensure all students have access to a quality education and the full range of liberal arts and sciences.

 

The uncompromising curriculum from Great Minds assumes that every child is capable of greatness. We bring teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™, and PhD Science™, all give school teachers what they need to take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences.

 

The Customer Success Representative Intern will gain valuable work experience in a fast-paced and challenging environment that provides opportunities to learn from the organization’s executives, participate in fun organization events, and meet other interns. Our interns work on real projects that impact our programs, giving them the opportunity to make a tangible impact on the future of our organization. 


Responsibilities

  • Supporting our customers by eloquently answering phone calls and emails
  • Works collaboratively with the Sales Team as well as other members of the Customer Success Team.
  • Communicate a clear understanding of the organization’s products, offerings, and policies.
  • Route inquiries to appropriate members of the Great Minds team for response.
  • Maintaining customer information in Salesforce, the organization’s Customer Relations Management (CRM) tool.


 

Requirements

Required Qualifications

  • Knowledge of Salesforce is preferred but a desire to learn is acceptable.
  • Proficient skills in Microsoft Office Suite, specifically in Word, Excel, and PowerPoint.
  • Self-motivated individual with excellent problem-solving and analytical skills.
  • Interpersonal skills that allow for clear communication and patience in difficult situations.
  • Ability to adapt in an ever-changing, fast-paced environment.
  • Detail oriented.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a deadline-driven environment.
  • Experience in the fields of customer service, sales, or education preferred.
  • Knowledge of SharePoint preferred, but not required.

Resume and cover letter required.

Selected candidate will be required to pass a criminal history background check.