CRM Technologies Product Manager

  • Technology
  • Remote job

CRM Technologies Product Manager

Job description

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced CRM Technologies Product Manager.


COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 900 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely-used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

The CRM Technologies Product Manager position is responsible for the short- and long-term success of the Salesforce Customer Relationship Management (CRM) platform. This individual works collaboratively across end users and departments to ensure the CRM platform is being leveraged in the most optimal ways possible to have a positive impact on operational performance. The CRM Technologies Product Manager is decisive and confident, leading the overall CRM platform strategy that will deliver the highest amount of value.

∙8+ years IT experience leading cross-functional teams to deliver projects in Agile environment
∙Strong understanding of the Salesforce platform, with the ability to build customized solutions and execute the solution by leveraging SFDC configuration.
∙Knowledge of other technologies in the Salesforce ecosystem like CPQ, MuleSoft, etc., desirable
∙Proficiency with agile development tools such as JIRA
∙Experience working with international teams across timezones
∙Understanding the unique business requirements of internal users, and translating/presenting those needs into a compelling vision and roadmap.

∙Partner with stakeholders and subject matter experts to develop clear, concise training materials
∙Develop plan for training and on-boarding of new users
∙Create training materials such as, but not be limited to: videos, quick reference guides, online courseware, presentation slide decks, and product manuals.
∙Develop an overall vision and strategy for the Salesforce CRM platform
∙Gather and analyze requirements, feedback and requests from internal stakeholders with a focus on continuous improvement
∙Analyze how reported issues with systems and processes translate into enhancement requests
∙Responsible for a prioritized, agreed upon detailed product backlog meeting the needs of a wide range of users spanning multiple departments
∙Define the product strategy and roadmap
∙Be a CRM subject matter expert with a specialization in all things Salesforce
∙Be hyper-organized and capable of juggling multiple stakeholders and product requests simultaneously
∙Knowledgeable of and experienced with working in Agile/Scrum environments
∙Be inspired to identify and innovate in areas where automation can replace manual work
∙Be able to facilitate developers discussion and flesh out the critical details required to ensure successful project delivery
∙Understand Salesforce capabilities and limitations and can clearly communicate those to business stakeholders.
∙Owns Salesforce product portfolio and drives product strategy and direction for IT-led initiatives

Requirements

∙Methodological, detail-oriented, able to be careful and considerate under pressure.

∙Ability to meet deadlines, handle and prioritize multiple simultaneous requests, manage laterally and upwards.

∙Ability to provide training and instruction to audiences of varying technical ability.

∙Comfortable working in a small, collaborative team environment.

∙Focus on making IT work – open-minded, willing to look at problems from multiple angles, with an appetite and patience for getting it right, revisiting, and continuously improving.

∙8+ years IT experience leading cross-functional teams to deliver projects in Agile environment

∙Strong understanding of the Salesforce platform, with the ability to build customized solutions and execute the solution by leveraging SFDC configuration.

∙Knowledge of other technologies in the Salesforce ecosystem like CPQ, MuleSoft, etc., desirable

∙Proficiency with agile development tools such as JIRA

∙Experience working with international teams across timezones

∙Understanding the unique business requirements of internal users, and translating/presenting those needs into a compelling vision and roadmap.

Bachelor's degree in a technical field preferred.

Prefered Certifications:

Salesforce Certified Platform App Builder

Salesforce Certified Advanced Administrator

Salesforce Certified Administrator

A cover letter and resume are required to be considered for this position.

If selected for an interview, a salary history and background check will be required.


Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.