Associate Services Planner

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Role Overview

Great Minds is looking for a detail-oriented individual to join our team as an Associate Services Planner in our Regional Services Operations teams. In this role, the individual will be responsible for supporting the preparation and close-out activities for professional learning services engagements in close partnership with the Lead Services Planner. This role helps ensure timely completion of work activities for staffing and preparation of services and maintains accurate and high-quality records. This role is primarily internal facing with some limited interaction with customers to confirm details and logistics in preparation for upcoming service sessions.

Reports To:

Manager, Services Operations

Responsibilities

The duties and responsibilities include, but are not limited to, the following:

• Act as partner to Lead Services Planner in support of the end-to-end process of scheduling, staffing, and completing professional learning services in assigned territories
• Track upcoming engagements and enter approved staffing plans into the scheduling tool and confirm assignments with coaches
• Maintain accurate and quality of records in the scheduling tool
• Lead preparation activities for service sessions, including communicating with customers to confirm service session details and logistics
• Arrange other session logistics, such as facilitation materials, and coordinate internally as needed
• Understand documentation requirements for each customer and develop proper and timely documentation
• Confirm completion of each session and trigger other close-out activities (e.g., Coaching Debrief)
• Conduct pre-invoicing process steps to trigger process for Accounting and coordinate with Accounting and Sales to resolve issues and follow through to resolution
• Ensure timely completion of preparation and close-out activities in accordance with service level agreements
  

Requirements

• At least 1 year of experience in planning and coordinating professional learning or other services
• Highly detailed and process oriented and capable of managing many concurring items and quality and timely completion
• Commitment to meeting service level expectations
• Proactive communicator that looks ahead and identifies issues and risks to meeting customer needs and takes action to resolve
• Very strong customer-centric orientation with skills to effectively communicate and partner with other internal teams
• Team player with a commitment to excellence and a high level of integrity

Qualifications

• Passion for and commitment to the importance of high-quality, knowledge-rich curriculum and improving K-12 education in the US
• Familiarity with professional learning in the classroom with prior experience as teacher or services implementation coach / facilitator

Required Education

• Bachelor’s degree

Status

• Full-time

Location

• Remote

The base salary range for this position is $46,000-$57,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check and provide proof of COVID-19 vaccination, subject to potential accommodation as required by law.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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